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Issues Analysis & Management

 

InfraLink® is designed to put infrastructure owners in control of measuring system availability. Designed with flexibility and customization in mind, InfraLink® allows you to define workflows that closely match your maintenance processes. InfraLink® captures high-fidelity information that enables you to better assess system and process performance, conduct effective root cause analysis and ensure individual accountability for lifecycle maintenance.

FEATURES

BENEFITS
  • Ticketing system
  • Captures detailed issue information at the project, location, system, and device component levels
  • Aggregates reporting by system
  • Visualize overall system and asset-specific performance trends
  • Real-time tracking of issues, causes, and resolutions
  • Response time and mean time to repair (MTTR) tracking and analysis
  • Access to historical data and reporting
  • Uncover cost and time inefficiencies, common issues and root causes
  • Actionable information for executive-level decision making
  • Greater visibility to system and process performance metrics
  • Transparency and accountability for maintenance processes
  • Supports a proactive, data-driven system management plan